Privacy Policy

UpgradeMyPad (“we,” “us,” “our,” or “UpgradeMyPad”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use Upgrademypad.com (the “Website”), submit a request for home-improvement services, communicate with us, or otherwise interact with our services.

By using our Website or providing your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Property address or project location
Type of home-improvement project requested
Project details, preferences, budget range, timeline, and photos or documents you choose to provide
Information about your home, such as property type, ownership status, or desired services
Communications you send to us through forms, email, phone calls, text messages, or chat tools

We may also automatically collect certain technical and usage information when you visit the Website, such as:

IP address
Browser type and device information
Pages viewed and links clicked
Date, time, and duration of visits
Referral source or advertising campaign information
Cookie identifiers and similar tracking data

2. How We Use Your Information

We may use your information to:

Review your home-improvement request and determine which service providers may be relevant to your project.
Contact you regarding your request, including by phone, email, text message, or other methods you authorize.
Match or refer you to contractors, remodelers, builders, designers, or other service providers.
Improve the Website, our lead-matching process, advertising, customer service, and business operations.
Respond to questions, requests, complaints, or support inquiries.
Detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity.
Comply with legal obligations and enforce our agreements.
Send promotional messages, subject to your communication preferences and applicable law.

3. How We Share Your Information

UpgradeMyPad operates as a lead-generation and referral platform. When you submit a request for a project, we may share the information you provide with one or more independent home-improvement professionals or businesses that may contact you about your project.

Depending on your request and service area, we may share your information with contractors or service providers that offer services such as:

Home additions
ADUs and garage conversions
Kitchen remodeling
Bathroom remodeling
Roofing
Flooring
Windows, doors, painting, landscaping, or other home-improvement services

We may also share information with:

Service providers that help us operate the Website, store data, process forms, analyze Website traffic, send communications, or provide advertising services.
Professional advisors, insurance providers, auditors, or legal authorities when necessary.
A buyer, investor, successor, or affiliate in connection with a merger, acquisition, financing, sale of assets, or similar business transaction.
Government agencies, law enforcement, courts, or other parties when required by law or necessary to protect our rights, users, or the public.

We do not control the privacy practices of independent contractors or service providers after your information is shared with them. Their use of your information is governed by their own privacy policies and business practices.

4. Marketing Communications

By providing your contact information through the Website, you may be contacted regarding your project request by Upgrade My Pad and, where applicable, service providers matched with your request.

You may opt out of promotional emails by using the unsubscribe link included in the email. You may opt out of text messages by replying STOP to a message, where applicable. Opting out of promotional communications does not prevent us from sending non-promotional messages about an active request, appointment, service issue, or transaction.

Commercial emails must provide recipients a way to opt out, and telemarketing practices may also be subject to federal and state restrictions.

5. Telephone Calls and Text Messages

Where you provide a phone number, you may receive calls or text messages regarding your request for home-improvement services. Message frequency may vary. Message and data rates may apply.

Consent to receive marketing calls or text messages is not a condition of purchasing goods or services. You may withdraw consent at any time by following the opt-out instructions provided in the message or by contacting us at contact@upgrademypad.com.

For calls or texts using automated technology, prerecorded messages, or similar systems, we will seek any consent required by applicable law. The FTC notes that prerecorded telemarketing calls generally require prior express written consent, subject to limited exceptions.

6. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our Website, improve performance, measure advertising results, and personalize content.

These technologies may collect information such as your device type, browser, IP address, pages visited, time spent on the Website, and advertising interactions.

You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that some Website features may not function properly if cookies are disabled.

7. Third-Party Analytics and Advertising

We may use third-party tools, such as Google Analytics, Google Ads, Meta Pixel, or similar services, to understand Website traffic and measure advertising performance.

These providers may use cookies or similar technologies to collect information about your activity on our Website and, in some cases, across other websites. Their collection and use of information are governed by their own privacy policies.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or data-storage system is completely secure. We cannot guarantee the absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

The length of time we retain information may depend on the nature of the information, the reason it was collected, legal requirements, and our legitimate business needs.

10. Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Website, please contact us at contact@upgrademypad.com, and we will take appropriate steps to delete the information.

11. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws, including the right to request information about the personal information we collect, use, disclose, or share.

Subject to applicable law, California residents may request to:

Know the categories and specific pieces of personal information we have collected about them.
Request deletion of certain personal information.
Correct inaccurate personal information.
Limit certain uses or disclosures of sensitive personal information, where applicable.
Opt out of the sale or sharing of personal information, where applicable.
Receive equal treatment for exercising privacy rights.

To submit a privacy request, contact us at:

Email: contact@upgrademypad.com
Mailing Address: 5150 East Pacific Coast Highway, Ste. 200

Long Beach, CA 90815

We may need to verify your identity before completing a request.

California law may require businesses that sell or share personal information to provide a clear opt-out mechanism, such as a “Do Not Sell or Share My Personal Information” link.

Categories of Information We May Collect

In the prior 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, telephone number, IP address, and address.
Customer or project information, such as requested services, project details, budget range, and timeline.
Internet or network activity information, such as browsing activity, device information, and Website interactions.
Geolocation information, such as general location inferred from IP address or property location you provide.
Professional or commercial information related to a requested home-improvement project.

Disclosure of Personal Information

We may disclose personal information to service providers, advertising and analytics providers, contractors, and other business partners as described in this Privacy Policy.

Because our Website may provide leads or referrals to independent contractors, sharing a consumer’s submitted project information with a contractor may be considered a “sale” or “sharing” of personal information under certain state privacy laws, depending on the facts and applicable definitions. This is why your Website should include a separate “Do Not Sell or Share My Personal Information” link if applicable to your business model.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for responding to these signals, we do not currently respond to all Do Not Track browser signals.

13. External Links

The Website may contain links to third-party websites, including contractor websites, social-media platforms, or partner websites. We are not responsible for the privacy practices, content, or security of those third-party websites.

You should review the privacy policy of each website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date above.

Your continued use of the Website after changes are posted means that you accept the revised Privacy Policy.

15. Contact Us

For questions, concerns, or privacy-related requests, contact us at:

Upgrademypad.com

Email: contact@upgrademypad.com
Mailing Address: 5150 East Pacific Coast Highway, Ste. 200

Long Beach, CA 90815

Effective Date: June 23, 2026

Last Updated: June 23, 2026